452 – Dealing with Unhappy Employees
Asa: I don’t know how we got stuck with reviewing employee complaints. This has got to be the worst job ever!
Samantha: This is important work and somebody has to do it. Come on, let’s get started.
Asa: I think it’s bad for morale to allow employees to file complaints. We’re all overworked and underpaid, and most of us are burned out.
Samantha: How else are disgruntled employees going to voice their grievances?
Asa: Personally, I think it’s stupid for employees to put their complaints on paper. Aren’t they worried about retaliation from the management?
Samantha: I don’t think that’s going to happen. The whole point of having this system is to resolve any problems before they get blown out of proportion. It’s to everybody’s benefit to try to make this work.
Asa: On the contrary, I think it makes for a dysfunctional workplace: Employees thinking of things to complain about and the management with their backs up against the wall. I just don’t get it.
Samantha: No, I guess you don’t. If you don’t like how things are done around here, I’ve got a suggestion for you.
Asa: What?
Samantha: File a complaint.